When can I start using any one of the pilots?

The pilots will be live from April 1st allowing access to some cross-border services and portals for you to start using them immediately. A phased availability of services is planned where more portals and services will be added especially until summer 2014 so we recommend that you come back to visit the respective pilot micro-sites to check the new available portals.

Are the pilots easy to use and navigate for any user?

The pilots have been designed and developed in a way that any user / citizen / business person can navigate easily.

What services does Pilot “eLearning and Academic Qualifications” offer to users?

This pilot offers cross-border services for students, academic staff and stakeholders involved in job qualification / selection. These services include shared eLearning environments, anonymous surveys and access to academic attributes for different purposes.

What services does Pilot “eBanking” offer to users?

This pilot enables citizens and business representatives to open bank accounts online using their eID supported by additional attributes and documents then subsequently to log onto ebanking using their eID. The pilot will also enable cross-border e-Invoicing using STORK to validate the authenticity of the cross-border messages exchanged between businesses.

What services does Pilot “Public Services for Business” offer to users / citizens?

Through this pilot, cross-border services to foreign businesses will be offered by national eGovernment portals such as the Points of Single Contact established by the EC Services Directive and the national Business Registers. Pilot services will use the STORK 2.0 infrastructure to verify the identity and validate the powers of a legal representative trying to access such services on behalf of a legal entity - independently of the country of origin of persons, companies and services.

What services does Pilot “eHealth” offer to users / citizens?

This pilot offers services to patients allowing them to access their health data easily and securely, authenticating themselves with their domestic eID at a foreign eHealth service or enabling mandated access to third parties, like family members or Health Care Professionals (HCPs) to do so. Another service will enable identification of Health Care Providers by means of certified attributes which indicate the individual’s healthcare-related profession.

Which country participates in each pilot?

eLearning and Academic Qualifications: Czech Republic, Greece, Iceland, Italy, Lithuania, Portugal, Slovenia, Spain, Sweden, Turkey, United Kingdom
eBanking: Austria, Belgium, Greece, Iceland, Italy, Portugal, Slovenia, Switzerland, United Kingdom
Public Services for Business: Austria, Belgium, Estonia, France, Greece, Iceland, Italy, Lithuania, Luxembourg, Netherlands, Portugal, Slovakia, Slovenia
eHealth: Austria, Belgium, Italy, Sweden, Switzerland, Turkey, United Kingdom

Where can I express my opinion about any of the pilots?

There are simple and advanced feedback forms in every pilot in any one of the participating countries’ language. You can use these forms to answer questions and comment on the pilot and the services you are using.

I don’t know which language to select.

The language to select is the language (or one of the languages) of your home country, the country that issued you with your national electronic identity credentials.

I selected my language, but I see pages in another language.

Try selecting your language again.

I don’t agree to send one of the data-items. What should I do?

The data being transferred is at the request of the portal you are trying to access. You are still in control of your data. If you don’t agree to send one of the data items then uncheck the box authorizing to send this data item. Or else cancel the transaction.

Can I oblige the STORK platform to delete my data?

No data about people are stored in the STORK platform, so there are no data to be deleted.

What data are stored in STORK about me?

No data. Your transaction is registered, and can be traced all through the platform, but instead of your personal data, just a hash is stored. Other data, like date and time of the transaction, are stored without hashing.

Is STORK secure?

Within the STORK project, a workgroup has continuously studied the security of the platform, and the measures required to guarantee its security. Additionally, the components are run by government institutions, which have to obey to national security standards.